Terms of Use

RESI offers a 7-day free trial on all plans. No credit card is required to start a free trial. At the end of the trial period, continued access to the Platform requires a paid subscription.

Subscription fees are set out on the Platform at re-si.co.za/pricing and are denominated in South African Rand (ZAR). Fees are subject to change, provided we give you 30 days’ prior written notice of any change to the fees applicable to your current plan.

Subscription payments are processed by Paystack, an authorised payment service provider. RESI does not store your payment card details. Your use of Paystack’s services is subject to Paystack’s own terms and privacy policy.

You may cancel your subscription at any time by contacting support@re-si.co.za. Cancellation takes effect at the end of your current billing period. RESI does not provide refunds for partially used billing periods.

All subscription fees are exclusive of value added tax (VAT) where applicable.

RESI is a tool that records information you provide. RESI does not independently verify the accuracy of property details, tenant information, lease terms, or payment records you log on the Platform. You are solely responsible for the accuracy and completeness of all data you enter.

Where you use the Platform to process personal information about your tenants (including names, identity numbers, contact details, and payment records), you act as the Responsible Party in respect of that personal information under POPIA. You warrant that:

• you have a lawful basis for collecting and processing your tenants' personal information;
• you have informed your tenants, where required, that their personal information is stored on a third-party platform;
• you will not enter personal information about any person on the Platform without a lawful basis to do so; and
• you will comply with all applicable provisions of POPIA in your use of the Platform.

RESI is a software tool, not a financial adviser, tax adviser, or legal adviser. Nothing on the Platform constitutes legal advice in respect of the Rental Housing Act, lease agreements, eviction procedures, or any other legal matter. RESI generates rental income and expense summaries to assist landlords in preparing their ITR12 rental income declarations. You are responsible for verifying the accuracy of any report before submitting it to SARS or your tax practitioner.

All website layout, content, material, information, data, software, icons, text, graphics, layouts, images, trade names, logos, trademarks, designs, copyright, and service marks, together with the underlying software code, are owned by RESI and are protected from infringement by domestic and international legislation and treaties.

All data you enter on the Platform remains your property. You grant RESI a non-exclusive, non-transferable license to process and store that data solely for the purpose of providing the Services to you. RESI does not claim ownership of your data.

The Platform and Services are provided “as is” and “as available”. We make no representations or warranties, express or implied, as to the accuracy, correctness, or suitability of either the Platform or the Services. RESI is a software tool, not a financial adviser, tax adviser, or legal adviser.

You indemnify and hold harmless RESI, its shareholders, directors, employees, and partners from any demand, action, or application or other proceedings, including for attorneys’ fees and related costs, made by any third party and arising out of or in connection with your use of the Platform and/or the Services.

To the fullest extent permitted in law, RESI’s maximum aggregate liability to a user for direct damages for anything giving rise to any legal action will be an amount equal to the total fees paid by the user to RESI in the 12 months preceding the event giving rise to the claim.

Should any dispute arise between you and RESI, the parties shall endeavour to resolve the dispute amicably by negotiation within 21 days.

Should negotiation fail, either party may refer the dispute to an independent mediator. If the dispute remains unresolved after mediation, the parties may commence binding and confidential arbitration in terms of the expedited rules of the Arbitration Foundation of Southern Africa (“AFSA”).

Both parties consent to the jurisdiction of an appropriate South African court. Either party may also use the dispute resolution services of any applicable legislative tribunal or ombud as provided for in applicable legislation.

The relationship of the parties shall be governed by these Terms and nothing herein shall be deemed to constitute a partnership, joint venture, employer/employee agreement, or agency agreement between them. RESI provides software as a service only.

If either party is prevented or delayed from performing any of its duties under these Terms due to an event outside their control (including war, civil commotion, electrical load-shedding or surges, legal prohibitions, epidemics, pandemics, governmental lockdowns, fire, floods, or similar natural disasters), such failure shall not constitute a breach under these Terms.

Your access and/or use of the Platform and the operation of these Terms shall be governed by and construed in accordance with the laws of the Republic of South Africa.

Each sentence, paragraph, term, clause, and provision of these Terms is severable. If any provision is held to be invalid or in conflict with any applicable law or regulation, it shall to that extent be deemed not to form part hereof and shall not impair the operation of such other provisions as may otherwise remain valid.

These Terms are subject to change and will be effective once we upload the amended version to the Platform. Your continued access or use of the Platform constitutes your acceptance to be bound by the Terms as amended.